Yes, Hairbyjs Paris delivers internationally.
We ship worldwide. Delivery times may vary depending on the destination country, but we ensure fast, secure, and tracked service at every stage.

✨ You can track your order in real time using the tracking number provided as soon as your package is shipped.

We offer several delivery services:

• Hand delivery in the 94 (free)
• Delivery to a collection point via Mondial Relay (€10 or free in France for orders over €720; 3-5 working days)
• Colissimo - signature required at home (€15 or free in France from €720 and from €820 in the EU; 2-3 working days)
• Express home delivery via our courier (€35; within 24 hours)
• DHL (€45)
• Express agency for Africa (quote available via WhatsApp)

No, customs fees are the responsibility of the customer.

Hairbyjs Paris offers the sale of Raw Hair & Virgin Hair extensions, the making of custom-made wigs and a professional coloring service.

Products available immediately can be found in the "Hairbyjs Shop" section. Products available for pre-order are grouped in the "Pre-orders" section.

At Hairbyjs Paris, we adjust our stock according to the seasons, trends, and actual demand. Some products—like lengths over 30 inches or certain less popular textures—are therefore only available by pre-order. Pre-orders allow our customers to reserve the products they want, even when they're not currently in stock, so they'll be included in the next restock. ✨ This is how we offer a flexible and personalized service while guaranteeing the freshness and quality of every batch of Raw Hair.

It all depends on the desired length and volume:

• For a natural result, allow 2 to 3 packs.
• For a fuller or more voluminous result, plan on 3 to 4 packs.

The prices shown on our website are for a single bundle. Each bundle contains a minimum of 100 grams of Vietnamese raw hair.

Hairbyjs Paris hair extensions are made from 100% natural, unprocessed, and carefully selected Vietnamese raw hair. With proper care, they can last over 5 years, maintaining their shine, softness, and original texture. ✨ Their longevity depends primarily on the care provided and adherence to the maintenance recommendations included with each order.

Always use shampoo, conditioner, and a moisturizing mask. Use the mask once a month and after each use of your extensions, and wash them every 10 to 15 days.

To preserve the quality and durability of your Raw Hair Hairbyjs extensions, we recommend:

• Use sulfate-free shampoos and moisturizing treatments.
• Gently detangle the strands, preferably when they are damp, with a suitable brush.
• To protect the strands at night (net, bonnet or silk scarf).
• Avoid excessive exposure to heat or chemicals. ✨ Proper care allows your Hairbyjs extensions to retain their suppleness, shine, and durability for years to come.

For hygiene and traceability reasons, Hairbyjs hair extensions and wigs are neither returnable nor exchangeable, except in the case of an error on our part. In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to personalized, custom-made, or unpacked products for hygiene reasons. However, if the product has not been personalized, used, or unpacked, you may exercise your right of withdrawal within 14 days of receipt. The refund will then be issued after verification of the product's condition. ✨ In the event of an incorrect item or a defect found upon receipt, our customer service team is committed to finding a quick and appropriate solution.

Hairbyjs Paris offers several secure payment solutions to facilitate your purchases:

• Credit card (Visa, MasterCard, American Express)
• PayPal
• Klarna – to pay in 3 installments without fees
• Oney – for payment in installments over several months. All payments made on our site are secure and encrypted, guaranteeing the total confidentiality of your bank details.

No, we don't have a physical store. All our purchases are made online.

No, but we can recommend several professional hairdressers who are used to welcoming our clients.